Please take a few moments to see if some of your questions or assumptions
might be cleared up. Review the following common questions and answers.
Q. Must I order in full carton lots?
A. Yes, however, we have included a link to Distributors who are happy to sell you one or more items.
Q. Can I buy one of your display cases a little taller,
(shorter, longer, etc.)?
A. The answer for most customers is no, unfortunately not. We are injection molders, which means that a specific mold is required for each product. However, if your requirement is in the neighborhood of 100,000 per year or more, we can make a new mold for you.
Q. How do you ship?
A. We ship by the least expensive way for the customer
and the order size.
To commercial addresses, that is usually via UPS ground
service.
To residential addresses it is usually via FedEx residential
ground service.
To most international
destinations, we usually ship via US Postal Service.
Q. How long until you ship
my order?
A. Since we are the
factory, most items are usually in stock. We try to ship orders
received by noon, the next business day. Afternoon orders may ship
on the second business day.
Q. What if one of my cases
arrives in damaged condition?
A.
Contact us right away. Credits or
replacements are only offered on items reported within 30 days of receipt
of the order.
